FAQ

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SHOPPING INFORMATION

Yes, standard shipping fees apply unless stated otherwise during a promotion. You’ll see the shipping cost at checkout before confirming your order.

Delivery usually takes 3–7 business days within Malaysia. For international orders, please allow 7–14 business days, depending on your location.

Once your order is placed, you’ll receive a confirmation email. We’ll then process and ship your package, followed by a tracking email with delivery updates.

Yes, an invoice will be sent to your email once the order is confirmed. You can also download it from your account dashboard.

PAYMENT INFORMATION

Payment is deducted immediately after you complete the checkout process.

A wishlist lets you save your favorite products to view or buy later. You can access your wishlist anytime from your account.

We’re so sorry! Please contact our support team within 3 days of delivery with your order number and photos of the issue. We’ll arrange a replacement or refund quickly.

If your order hasn’t shipped yet, we’ll try our best to accommodate changes or cancellations. Please contact us as soon as possible.

Once your order is shipped